Michael Cloran

Website:  http://www.interactions.net

Bio Information

As founder of Interactions, Michael’s vision and leadership help drive the strategic direction of the company and its service.

After starting his career at Andersen Consulting (now Accenture) in 1990, Michael went on to become an independent consultant to Boehringer Mannheim, IBM, Aerotraining, Quant Trading and, eventually Accenture itself. In 1995 he co-founded EnterAct, a successful Chicagoland Internet service provider. EnterAct was sold in 1999 to 21st Century Telecom Group where Michael simultaneously assumed the roles of President, Business Services Group (EnterAct) and VP of Sales and Service. When 21st Century was bought by RCN, Michael assumed the role of Senior Vice President for Product Management and Development at RCN in Princeton, NJ. Realizing the great untapped technical and process improvement possibilities in these customer service intensive businesses led to the key insights behind the radical approach of the Interactions service.